Coaching Tips on the Sales Floor

Imagine if every phone call about lead follow-up was recorded and analyzed by AI. And within five minutes, you receive a summary with a few coaching tips. This is possible with Calldrip.

For the past six weeks, I’ve been using Calldrip at the Ligier Store Doesburg – Experience Center for lead follow-up, and I’m absolutely thrilled!

Even if you master both the theory and practice of lead follow-up, the daily hustle can cause you to miss opportunities. But with Calldrip’s latest features – the summary and coaching notes – it’s easier than ever to follow up on every lead effectively. These tools not only help you avoid mistakes but also enable continuous improvement, ensuring you get the most out of your conversations. A true game-changer!

The Summary

The summary of such a phone call is amazing! Not only for the first contact with the lead but also because, with the ‘click-to-call’ function, all conversations can go through the platform, and you receive a summary for each call. In our case, these summaries are forwarded to Walcu, but they can also be sent to LEF, GRIPP, or AM-I. This ensures that a conversation report is always attached to the customer card without having to manually write it down!

As a result, you approach and conclude conversations differently. I’m very aware that Calldrip AI (Quality Management) is listening in, and if I articulate clearly and repeat agreements with the customer, they are better reflected in the summary. This leads to much better documentation and improved conversations. The time savings and ease of use of Calldrip AI are enormous.

Coaching

There are also so-called ‘teaching moments’. Every conversation is analyzed, and you receive improvement points. Even I do. In my case, I sometimes need to ensure I schedule an appointment or ask for an exact date and time.

The strange thing is that when you first read the improvement points, you think you already know them all. But when you continue reading the coaching notes weeks later – because training is a daily process – you realize how valuable they are, constantly highlighting recognizable areas for improvement.

Is it annoying to read every day that things can be improved? No, these coaching notes are small, useful tips that take just five minutes a day and work like a sponge and water. A little bit of water every day makes the sponge absorb much better than dumping a lot of water on it all at once.

So, besides Rapid Response – where Calldrip excels in quickly and effectively connecting you with potential online leads – Calldrip has become a valuable tool for lead follow-up. The system acts as your virtual assistant, providing reports and helpful tips. How easy and convenient do you want it to be?